Keynote DAY 2
The Heart of Performance: Inspiring an Emotionally Intelligent Future

Joshua Freedman

At the heart of emotionally intelligent leadership is a “gut level” connection between the leader and the team.  This bond forms a basis for effective communication, for problem-solving, and for trust. When leaders get it right there is a substantial performance gain, and when they miss the mark they lose that edge.  How do you strengthen this intangible and vital force?  While incredibly challenging to master, it is delightfully easy to begin.

Joshua Freedman, the Director of the world’s largest network of emotional intelligence practitioners and researchers, will share the key concepts he’s teaching to leaders in organizations like FedEx, the US Marine Corps, and Schlumberger.  Six Seconds’ powerful model of EQ-In-Action will guide you tap your core strength as a leader and a human. It starts with a simple three step process:

  1. Know Yourself:  Better understand your emotional drivers and your patterns of reaction.
  2. Choose Yourself:  Steer your daily decisions by consciously evaluating the emotional impact on you and others.
  3. Give Yourself:  Connect with your core vision and put this into action.

This session will help you access your emotional intelligence, challenge you to reflect on the ways you are and are not following your best intentions, and inspire you to tap into the heart of leadership to create a sustainable future.


Joshua Freedman — Director of the Six Seconds Consulting Group (, Joshua leads transformational learning programs for organizations and leaders around the world.  With warmth and authenticity, he translates leading-edge science into practical, applicable terms that improve the quality of workplace relationships. 

In a recent EQ initiative, Joshua helped the Sheraton Studio City improve market share by 24%, drop turnover by 19%, and increase guest satisfaction by 8%. He has trained individuals and teams from American Express, Morgan Stanley, the US Army, Navy, Marines, and Coast Guard, Xerox PARC, and Baptist Healthcare East, Pella Corporation, and Pfizer. Joshua is an inspiring teacher and an effective change manager.

Joshua champions emotional intelligence development around the world; he chairs the International NexusEQ Conferences and has helped launch emotional intelligence programs and companies in over a dozen countries. He is author of Emotional Intelligence at the Heart of Performance (in English, Chinese, and Italian) and coauthor the Handle With Care EQ Activity Book, the EQ Learning Journal, two volumes of the Self-Science EQ Curriculum, and multiple training programs as well as numerous articles on practical applications of emotional intelligence – as well as four validated psychometric assessments.

He co-developed Six Seconds’ EQ Certification Training which he has delivered on five continents as master-trainer to hundreds professionals seeking practical tools for learning and teaching emotional intelligence.

Joshua's applied research focuses on organizational climate and the factors that enhance individual and team performance. Using the "Organizational Vital Signs" assessment he helped develop, he has worked with a range of organizations to identify key relationship and emotional intelligence factors that limit and enhance success.